We collect information you provide directly to us. For example, we collect information when you interact with us as a donor, send us an email, fill out a form, respond to a survey, register for an event, or otherwise communicate with us. The personal information that we may collect includes, but is not limited to:
If you voluntarily provide us with your information online, such as when you make a contribution, complete a survey, submit a grant or membership application, or send an email, we may gather personal information through that communication. On certain pages on our site, such as our contribution page or an information request form, you may be asked to provide information such as demographics, credit card, and other information. We do not gather this information on our site or any affiliated giving sites without your permission. We can obtain your permission to gather before, during or after our site or affiliated giving sites collects your information. Permission may be granted to us in the donations you make to us or in other forms and applications that you complete online or offline.
We may gather information about you that is available to the public from other websites or sources such as LinkedIn, Facebook, and Twitter.
We may also gather information about you by providing names, addresses, and/or phone numbers that are gathered through the website or from other sources to third party vendors for the purpose of obtaining information relevant to our mission.
When you access or use the Services, we may automatically collect certain information about you, including:
We use the following cookies on our site:
Photos or video taken at our events may be used in publications such as brochures, newsletters, magazines, and video presentations. Such photos or videos may also be used electronically in online publications, our websites, e-mails, social networking sites such as Facebook or Twitter, or in other electronic forms of media. If you are pictured and would like us to discontinue using the photo, please contact us at Keri [at] solutionsjournalism.org.
Our website may contain links to affiliated vendor sites, such as e-mail services, online donor pages, and events registration pages. We are not responsible for the content or the privacy practices employed by those other sites. A link to another website does not constitute an endorsement of that site or any of the content or information provided by that site. We encourage our users to be aware when they leave our Site and to read the privacy policies of each website that collects personal information.
Our web servers use log files which include IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks in order to analyze trends, administer the site, collect broad demographic information for aggregate use. We utilizes a third party vendor, Google Analytics, to assist in collecting and analyzing such data. For more information about how Google collects and processes data when you visit websites or use apps that use Google technologies, please see www.google.com/policies/privacy/partners.
Statistics from email are collected and analyzed on both an individual and an aggregate basis. We use these statistics to better provide services to the public.
We may also use and disclose to third parties aggregated information and statistics regarding donations and contributions. No individual personal information is included.
Online donations and event registrations are processed by affiliated vendors, including PayPal, Click & Pledge, EventBrite and TSYS. Credit card and other information you provide when making an online donation is provided directly to the third-party vendor for the purpose of processing and recording gifts. All credit card information is encrypted at the time of processing and not stored for further use.
We use the information we collect to execute a specific user request and/or further the mission of Solutions Journalism Network, Inc., which is to spread the practice of solutions journalism: rigorous and compelling reporting about responses to social problems.
We do not sell online information that is collected from our donors and friends. We sometimes share information with third-party vendors and service providers or with other organizations that may occasionally be commercial in nature if we determine there is a benefit to our members and friends. We may share personal information with our funders to report our programmatic progress. We may disclose your information to third party representatives with whom we contract to update our files. We may use any information you disclose to us or in online applications to process your donations or to call, mail and market information about our work to you. We may also publicize your name, your category of support in our honor roll of donors, annual report and/or other donor recognition publications, which are publicly available, unless you specifically ask to remain anonymous.
In certain cases, we will obtain your permission to disclose before, during or after our site collects your user information. Permission may be granted to us in the donations you make to us or in other forms that you complete online or offline.
We provide information to third-party vendors for updating and marketing purposes as described in this policy in support of our goals and objectives. We do not sell, trade, rent or otherwise provide any of your information to other organizations, except for the sole benefit of our work, as when information is provided to mailing service providers. Also, although unlikely, we may be required by law enforcement or judicial authorities to provide information to the appropriate governmental authorities. In these cases, we will provide this information as and to the extent we have determined that the disclosure of any such information is legally required.
Our site is hosted on Heroku. Heroku "is designed to protect customers from threats by applying security controls at every layer from physical to application, isolating customer applications and data, and with its ability to rapidly deploy security updates without customer interaction or service interruption." You can read Heroku’s security policy here.
We operate secure data networks protected by industry standard firewall and password protection systems. Our databases, including the system administrations logs, are password protected. The information you provide is stored in a secure location and is used and disclosed only as set forth in this policy. User information is accessible only to designated staff who need the information to perform a specific function or task related to our mission, such as gift recording, assisting and communicating with donors, or providing donors with reports and receipts.
Our online giving page is a secure site, evidenced by the lock icon located on user browser pages. Our application systems are similarly secured and data sent over our systems is encrypted. Our systems make it difficult for your information to be stolen or intercepted while it is being transferred over the Internet and while it is stored on our system. However, no encryption system can guarantee perfect security with the Internet.
Opt-Out. If you have do not wish to receive communications from us, you may unsubscribe at any time.
Correction. You have the right to access your personal information and to correct, amend, or delete such personal information if it is inaccurate. Requests for access, correction, amendment, or deletion should be sent to Keri [at] solutionsjournalism.org. If you delete any account information, we may retain certain information as required by law or for legitimate business purposes.
“Do Not Track Requests.” Your Internet browser and mobile device may allow you to adjust your browser settings so that “do not track” requests are sent to the websites you visit. We respect your wishes and will not track user activity once “do not track” signals have been activated.
California Privacy. If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your personal information by us or its affiliates to a third party for the third party’s direct marketing purposes. To make such a request, please send an email to Keri [at] solutionsjournalism.org.
If you are an individual residing in the UK or the EU, please visit your Profile Page if you are a member of our network to edit your data and provide us with your communications preferences, or email or write to us at the addresses listed above.
We will only process your personal data for the purposes for which we collect it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we determine that we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We collect different personal data from you for specified purposes and based on a specific legal ground:
We collect your name, postal address, email address, phone number, username, password, demographic information (such as your occupation), your location (such as City, State that you have provided to us to join in-person events), your organization, employer or university, social media usernames and other information you give to us during the membership application process to provide the best membership program and services possible.
We collect volunteering availability and network affiliations with email and other communication infrastructure services to connect and nurture our membership network for the benefit of the members and to coordinate volunteer efforts.
The legal grounds for the two above descriptions of data we process is that we have a legitimate interest in educating, informing and attracting support for its charitable purpose.
We collect your credit card and bank wire info in order to process donations and payments and to send donation receipts.
We collect grantee application information you provide in order to support production of journalism and for facilitating payment and evaluation of grant effectiveness in promoting our mission.
The legal grounds for the two above descriptions of data we process are based off of a legal obligation and fulfilling the needs of a contract..
We may rely on more than one of the lawful bases for processing your information described above. If our processing is based on your consent, you have the right to withdraw the consent at any time. If our processing is based on our legitimate interests, you have the right to object to processing. To withdraw your consent or object to processing, please contact [provide email address].
We will store your information for as long as necessary for us to provide the Services and as long as you don’t withdraw your consent or object to the processing.
If our processing of your information is subject to the GDPR, under certain circumstances, you have the following rights:
· Request access to your personal data;
· Request correction of the personal data we hold about you;
· Request erasure of your personal data;
· Request the restriction of processing of your personal data; and
· Request the transfer of your personal data to another party.
To exercise your rights you should contact [insert contact email].
You also have the right to lodge a complaint with the relevant EU supervisory authority.
We use Google Analytics to analyze our website visitors’ history and improve our website offerings, and have anonymized this information.
We use the Google Maps API to generate maps on our impact page and on our Solutions Story Tracker. No personal data is collected.
Donations and payments are collected by third-party vendors such as Click and Pledge, and are stored on third-party vendors such as Quickbooks, TSYS (Total System Services), Salesforce and Netsuite. We collect financial information you provide, including your credit card information, your name, and address to process your donation. Donors voluntarily provide donation information at the time of donation, and consent to the use of that information for processing the donation, fulfilling legal obligations related to the gift, and for future charitable solicitation.
For grant applications, we use third-party vendors such as VeerWest, Salesforce, Dropbox to review the quality of the application and determine the deliverable will serve the goals of our mission.
We collect our membership application information through our website hosted on Heroku.
For member communications: we use third-party vendors such as Mailchimp, Survey Monkey, Airtable, EventBrite and GSuite to provide the best services possible and share funding opportunities and other membership benefits.
We may use plugins and libraries such as Drift to communicate with you in real time on our website.
To track program goals connected to realizing our mission, we use Google Data Studio, Airtable, Microsoft Office and Salesforce to analyze our engagements, track interest in our offerings. We also collect attendee names in-person or online trainings or if website users have opened our curriculum or a toolkits. We have a legitimate interest in educating, informing and attracting support for its charitable purpose.
Our websites may use social media features, such as the Facebook “like” button, the “Tweet” button and other sharing widgets (“Social Media Features”). You may be given the option by such Social Media Features to post information about your activities on a website to a profile page of yours that is provided by a third-party social media network in order to share with others within your network. Social Media Features are either hosted by the respective social media network or hosted directly on our website. To the extent the Social Media Features are hosted by the respective social media networks, the latter may receive information that you have visited our website from your IP address. If you are logged into your social media account, it is possible that the respective social media network can link your visit of our websites with your social media profile even though we have taken steps to anonymize your data on our site.
Your interactions with Social Media Features are governed by the privacy policies of the companies providing the relevant Social Media Features.
Web Beacons. We may log information using digital images called Web beacons on our Site or in our emails. We use Web beacons to manage cookies, count visits, and to learn what marketing works and what does not. We also use Web Beacons to tell if you open or act on our emails.
If we transfer your information to a recipient in a country outside the European Economic Area (“EEA”), we will ensure that at least one of the following shall apply: (i) the transfers will be to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; (ii) we have used specific model contracts approved by the European Commission which are intended to give personal data the same protection it has in Europe; (iii) where we use providers based in the US, we may transfer information to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US; or (iv) any alternative transfer mechanism that can under GDPR lawfully support the transfer. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Our Services are intended for use by users aged 16 and older. In all cases, we do not market to or intentionally collect any personally identifiable information from children under 18 years of age. If you are under 18, please do not register with us or provide us with any personally identifying information. If we become aware that a visitor under the age of 18 has submitted personal information without verifiable parental consent, we will remove his or her information from our files. Please contact us at Keri [at] solutionsjournalism.org if you become aware that a child for which you are the parent or guardian has provided us with personal information without your consent.
If you have provided us with any information during a prior visit to or use of our site, you may request that we give you access to such information by sending us an email to Keri [at] solutionsjournalism.org. You have the right to review the information and make any corrections to it that are appropriate.
If your personal information changes (such as zip code, phone, email or postal address), or if at any point you'd like to be removed from our systems entirely, you may contact us directly by emailing us at Keri [at] solutionsjournalism.org.
Should you have other questions or concerns about these privacy policies, please contact Keri [at] solutionsjournalism.org.
Last updated December 2018.
Photo Credits: Almudena Toral; Cody Pope; Matt Stokes; Kriston Bethel; Noah Friedman-Rudovsky
All other photos are licensed under Attribution Non Commercial Share Alike 2.0 Generic Creative Commons license, and are credited to the following photographers: Rowan El Shimi; Samuele Arcidiacono; Deutsche Welle Global Media Forum 2017 © DW/H. W. Lamberz
Thank you to SurveyHero.com for letting us create online surveys for free